Refund and Returns Policy
Last Updated: June 2026
Refund and Returns Policy – Rockers Pakistan
We at Rockers are dedicated to offer top-notch Pakistani women fashion which comprises stitched and unstitched dresses. We put our customers first and provide them with the ability to easily return their items, which is done with transparency.
This Refund and Returns Policy provides guidelines and rules for returns, exchanges and refunds for purchasing goods from rockers.otag-apparel.com. Placing an order means you have agreed to the following terms.
We do have a 15-day return and refund policy.
Rockers has a 15 day return & refund policy from date of receipt.
Unfortunately, if the 15 day time period has elapsed since delivery of your order, we are not able to provide a refund, return or exchange unless required by applicable consumer protection laws.
The Pakistan Customer return and refund policy is designed to create a fair and hassle-free shopping experience.
Eligibility for Returns
The following is required for Rockers online returns:
The time limit for returning is 15 days from delivery.
It must be unused, unwashed, unworn and in the original condition.
Original tags, labels, packaging and accessories are to be attached.
Do not show evidence of wear, alteration, damage or misuse.
Purchase / Order number is required.
We value the feedback from our customers and want to make our women’s clothing return policy fair for you and our company.
Products that can be returned.Products that are acceptable for return.
You can return the following items under our clothing return policy Pakistan:
Stitched Dresses
Returns will be accepted if:
Incorrect item delivered.
The product is faulty or defective.
The actual size is not the same as the ordered size.
Manufacturing defect.
Unstitched Dresses
Based on our dress return policy in Pakistan, we accept returns when:
The product received is far different from what was ordered.
The product contains a fault or defect.
The article or design sent is wrong.
Non-Returnable Items
The following items are not returnable for the following reasons:
Used or worn products
Washed garments
Items that are made or changed to suit the individual’s needs.
Products without original tags
Items that suffer damage after delivery
Clearances are the items that are no longer available to return, final sale and promotional items will be marked as such.
Gift cards or digital products (if applicable)
Exchange Policy Pakistan
Our exchange policy Pakistan enables customers to swap their orders items within 15 days of order receipt.
In Pakistan, people are following the clothing size exchange policy, so there is no problem in that case.
Rockers has an easy order exchange service in case you need something other than the above, as long as the item is available.
If you wish to swap sizes please contact the customer service team for details.
Send an email to our Customer Support team.
- Provide your order number.
- Indicate the size of replacement required.
Ship the original item as directed in our return instructions, #4.
As soon as the returned product is found to be satisfactory, the replacement order will be processed.
It is a women’s dresses Pakistan exchange policy, which allows customers to purchase with confidence.
Return Policy for Defective Products Pakistan
Should you get a faulty, damaged or wrong item please advise Rockers customer service within 48 hours of delivery.
Please provide:
Order number
Clear photo(s) of the problem.
Description of the defect or damage
Once verified, we can provide:
Product replacement
Store credit
Full refund
This defective products Pakistan return policy offers a proper solution to our customers.
Damaged Clothing Items will not be accepted for a refund.Damaged Clothing Items will not be eligible for a refund.
In case your order comes with a manufacturing defect or damage during transport, you might be eligible to return it for a replacement or a refund.
We have a quality inspection process and the eligibility for the refund will be decided at the end of this process.
Rockers will ask for supporting photos before claims are accepted.
Returning Clothes Online in Pakistan is a straightforward process.Return Clothes Online in Pakistan is a simple procedure.
If you are thinking to return clothes which you bought online in Pakistan, then here are the steps which you have to follow:
Call Customer Support.
Please send an e-mail or call Rockers Customer Support with:
Order number
Product details
Reason for return
Step 2: Get Return Approval
We will review your request and give you instructions on how to get it back.
Step 3: Send the Product
If you received it in something, return it in the same.
Step 4: Inspection Process
Once the product has been received, it will be checked to ensure it meets the criteria.
The fifth step is to refund or exchange.Step 5: Refund or Exchange.
If approved, processing of your refund/exchange will follow this fashion store exchange and refund policy.
Online clothing orders are accepted.Online clothing orders accepted, refund process.
Online clothing orders usually start to be refunded once the returned items have been received and checked.
There are various ways to receive approved refunds:
Original payment method
Bank transfer
Store credit
The balance of the wallet (if available)
The processing time may differ depending on the payment service provider and the bank.
We work to receive your refund as soon as possible.
To receive a refund for online orders:
If you wish to apply for a refund:
Call Rockers Customer service within 15 days.
Provide your order details.
Provide a description of why the refund is being requested.
If applicable, include supporting photos.
Refunds are normally issued within 7–14 working days after they have been approved.
Return Shipping Costs
Customer-Initiated Returns
Return shipping costs are the customer’s responsibility when:
Ordering in the wrong size.
Changing their mind
Making a personal preference request to change the location of a facility.A request to shift a facility, if it is for personal preference.
Company Error Returns
Rockers will pay for return shipping if:
Products are sent out that are not the correct ones.
Products arrive damaged
Manufacturing defects are substantiated
Order Cancellation Policy
Orders can be cancelled prior to delivery.
After order is shipped it cannot be cancelled directly as it will be governed by our return and exchange policy Pakistan.
Please cancel your order as early as possible after placing your order with customer support.
Online shopping returns and exchanges in Pakistan.
Rockers strives to offer easy returns and exchanges Pakistan shoppers can depend on.
Our online fashion refund/exchange process is constantly being enhanced to provide our customers with a smooth and transparent experience.
From replacement sizing to reporting defects, to help with a refund, our team of support specialists are here to help.
Customer Satisfaction Guarantee
We are a trusted women’s clothing store Pakistan customers choose for quality fashion, we believe in:
Hassle free returns
Easy exchange process
Transparent refund policy
Make online shopping safe in Pakistan.Make online shopping safe in Pakistan.
Customer friendly returns
Fair refund decisions
Reliable customer support
Dresses in good stitching and unstitched with good quality.Good quality stitched and unstitched dresses.
Our customers’ satisfaction is at the core of our business.
Contact Rockers Customer Support
Please contact us for Rockers return policy, Rockers refund policy or Rockers exchange policy.
Rockers – O Tag Apparel
Website: rockers.otag-apparel.com
Email: support@otag-apparel.com
WhatsApp: +92 320 4991250
Open Everyday: Monday to Saturday
Policy Updates
Rockers may amend this Refund and Returns Policy at any time. Any changes will be effective as soon as published on our website.
We recommend our customers to check this page regularly for the newest details on Pakistani clothing returns, refunds and exchanges.
Thanks for opting with Rockers Pakistan Fashion Store.
